Support

Frequently asked questions

Everything about the mask, your order and our policies.

It is a moisture-focused treatment mask. The cooling hydrogel holds a collagen and hyaluronic acid formula against the skin, helping it feel deeply hydrated, soft and refreshed with a dewy-looking finish.

A soft, gel-based sheet rather than a paper or cloth one. It is cooler on the skin and conforms more closely to the contours of the face.

Start with clean, dry skin. Place the upper and lower pieces comfortably over your face, then remove gently and pat in any remaining essence.

Follow the wear time printed on your package directions.

Most people use a treatment mask occasionally rather than daily. Follow your package directions and how your skin responds.

Skin that looks or feels dry, dull or in need of a refresh. Patch test first if your skin is sensitive.

Water, collagen, hyaluronic acid, aloe extract and lemon extract. The complete list is printed on your package.

We recommend applying to clean, dry skin so the gel makes even contact, then continuing with the rest of your routine afterwards.

Check the ingredient list printed on your package for the full formulation.

Orders are normally processed and dispatched within 1–2 business days, excluding weekends and holidays, and ship free within the U.S. See our Shipping Policy for full details.

A 30-day money-back guarantee on unused, unopened masks, starting from the date your order is delivered. Contact us first with your order number. Full terms are in our Return & Refund Policy.

Use the tracking link in your shipping confirmation email, or see our Track Order page.